Exemplar Health Care
About
Exemplar Health Care is one of the UK's leading nursing care providers, specialising in adults with complex needs including brain injuries, dementia, mental health conditions, and neuro-disabilities. Headquartered in Sheffield, the company operates over 65 community-based care homes across England, many designed as ten-bed communities for personalised, nurse-led support. Founded 25+ years ago as a training provider, Exemplar has grown into a specialist complex care operator, enabling residents to live in the community rather than hospital or secure settings.
Paramount Group delivers fire, security, nurse call, and Ansul compliance, service and maintenance across Exemplar Health Care's complex care homes. Acting as a single point of contact for all critical systems, we ensure ongoing compliance and reliability throughout. Our 24/7 reactive callout adheres to strict SLA response times, addressing faults quickly and protecting residents, staff, and visitors, a dependable partner across Exemplar's growing estate of care homes.
Project Workflow
1.
Client Requirement
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Maypole Grove and Lakeview were operating with outdated, failing wireless nurse call systems, posing a direct risk to resident safety.
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Unreliable call systems put Exemplar at risk of falling short on CQC safety and responsiveness standards, a critical concern in complex care settings.
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Exemplar needed a maintenance partner capable of guaranteeing fast, reliable response times across fire, security, nurse call, and Ansul systems.
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Consistent SLA performance is essential for facilities teams managing ongoing compliance and CQC inspection readiness.
2.
Paramount Group Solution
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Paramount Group installed hardwired Intercall nurse call systems at Maypole Grove and Lakeview, replacing failing wireless infrastructure with a dependable, long-term solution.
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Following the success of these installations, Paramount was invited to tender for the wider fire, security, nurse call, and Ansul systems across Exemplar's estate.
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We deliver ongoing service and maintenance across all systems, underpinned by strict, consistently met SLA response times.
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Our 24/7 reactive callout service ensures faults are addressed quickly, directly supporting Exemplar's CQC compliance obligations around safety and responsiveness.
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A single point of contact for installation and maintenance simplifies compliance reporting and system accountability for facilities teams.
3.
Client Benefit
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Reliable, hardwired nurse call systems give staff confidence that alerts will be received without fail, protecting resident safety.
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Consistently met SLA response times reduce compliance risk and support Exemplar's ability to evidence safety standards during CQC inspections.
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24/7 reactive callout minimises system downtime, ensuring critical fire, security, and nurse call systems remain operational at all times.
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A trusted, single-provider partnership reduces administrative burden and strengthens confidence ahead of regulatory inspections.
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A growing relationship built on proven installation standards and dependable maintenance, giving Exemplar assurance across its wider estate.