Privacy Policy

1. Introduction
 

Paramount Group ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:
 

• Visit our website.

• Contact us by telephone, email or online forms.

• Request a quotation.

• Purchase our products or services.

• Register for newsletters or marketing communications.

• Apply for employment opportunities.

• Use any client portal or online services we provide.
   

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

2. Who We Are
 

Paramount Group

Thomas House
Meadowfield
Durham
DH7 8XL
 

Telephone: 0191 815 9998
 

Email: info@paramount-group.co.uk

Website: https://www.paramount-group.co.uk

For all data protection enquiries, please contact:

Email: privacy@paramount-group.co.uk
 

3. Information We Collect
 

Depending upon how you interact with us, we may collect:

Personal Information
 

• Full name

• Company name

• Job title

• Email address

• Telephone number

• Postal address

• Project location

• Account information
   

Technical Information

When you visit our website we may automatically collect:
 

• IP address

• Browser type

• Device information

• Operating system

• Screen resolution

• Website usage statistics

• Pages viewed

• Time spent on pages

• Referring websites
   

Project Information

Where applicable we may collect:
 

• Building information

• Fire and security system information

• Maintenance records

• Asset registers

• Site photographs

• Compliance documentation

• Service history
   

4. How We Collect Information
 

Information may be collected when you:
 

• Complete our contact forms.

• Request quotations.

• Contact us via email.

• Telephone our office.

• Subscribe to newsletters.

• Engage us for services.

• Attend meetings.

• Visit our website.

• Interact with social media.

• Use our customer portal.

• Apply for employment.
   

5. How We Use Your Information
 

We use your information to:
 

• Respond to enquiries.

• Provide quotations.

• Deliver contracted services.

• Manage maintenance programmes.

• Arrange engineer attendance.

• Issue compliance documentation.

• Provide customer support.

• Improve our services.

• Process payments.

• Manage customer accounts.

• Meet legal obligations.

• Detect fraud or misuse.

• Protect our business and clients.
   

Where you have provided consent, we may also send information regarding:
 

• Company updates

• Industry news

• Regulatory changes

• Service reminders

• New products and services
   

You may unsubscribe at any time.
 

6. Legal Basis for Processing
 

We process personal data under one or more of the following lawful bases:
 

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

• Protection of vital interests

• Consent (where applicable)
   

7. Cookies
 

Our website uses cookies to improve user experience and website performance.

Cookies may include:
 

Essential Cookies

Required for the operation of the website.

Analytics Cookies

Used to understand website performance and visitor behaviour.

Functional Cookies

Remember user preferences.

Marketing Cookies

Used only where consent has been provided.

You can control cookies through your browser settings or via our cookie consent banner.
 

8. Analytics
 

We may use services including:

• Google Analytics

• Google Search Console

• Microsoft Clarity

• Google Tag Manager
   

These services help us understand website performance but do not identify you personally unless you voluntarily provide personal information.

9. Marketing Communications
 

Where consent has been provided, we may send:
 

• Company news

• Industry insights

• Service reminders

• Promotional offers

You may withdraw consent at any time by:

• Clicking the unsubscribe link.

• Contacting us directly.
   

10. Sharing Your Information
 

We do not sell your personal information.

Information may be shared where necessary with:
 

• Approved subcontractors

• Manufacturers

• Monitoring centres

• Software providers

• IT service providers

• Payment providers

• Professional advisers

• Regulatory bodies

• Law enforcement agencies where legally required
   

All third parties are expected to maintain appropriate security measures and process information only for authorised purposes.

11. International Transfers
 

Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place, including:
 

• UK International Data Transfer Agreements (IDTAs)

• Standard Contractual Clauses (SCCs)

• Adequacy regulations where applicable
   

12. Data Security
 

We employ appropriate technical and organisational measures to protect personal information including:
 

• Encrypted communications where appropriate

• Secure cloud storage

• Firewalls

• Anti-malware protection

• Multi-factor authentication

• Access controls

• Regular software updates

• Secure backups

• Staff training
   

Despite our best efforts, no online transmission or storage system can be guaranteed to be completely secure.
 

13. Data Retention
 

We retain personal information only for as long as necessary.

Typical retention periods include:
 

• Customer records – up to 7 years

• Financial records – 6 years plus current financial year

• Service documentation – in accordance with contractual and legal requirements

• Recruitment applications – up to 12 months (unless otherwise agreed)

• Website enquiries – generally up to 24 months

Where required by law or regulation, information may be retained for longer.
 

14. CCTV
 

Where applicable, our premises may operate CCTV systems for:

• Crime prevention

• Staff safety

• Visitor safety

• Property protection
   

CCTV is operated in accordance with applicable legislation.

15. Your Rights
 

Under UK GDPR you have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information (where applicable).

• Restrict processing.

• Object to processing.

• Data portability.

• Withdraw consent.

• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights please contact us using the details above.
 

16. Children's Privacy
 

Our website and services are intended for business customers and adults.

We do not knowingly collect personal information from anyone under the age of 16.

If we become aware that such information has been collected, we will take reasonable steps to delete it.
 

17. Third-Party Websites
 

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their individual privacy policies.

18. Recruitment
 

If you apply for employment with Paramount Group, we may process:
 

• CVs

• Employment history

• Qualifications

• References

• Right to work documentation

• Interview notes
   

Recruitment information is used solely for recruitment and employment purposes.
 

19. Automated Decision Making
 

We do not make decisions that produce legal or similarly significant effects based solely on automated processing.
 

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.

The latest version will always be available on our website.
 

21. Contact Us
 

For any questions regarding this Privacy Policy or the way we process personal information, please contact:

Privacy Officer

Paramount Group

Thomas House
Meadowfield
Durham
DH7 8XL
 

Telephone: 0191 815 9998
 

Email: privacy@paramount-group.co.uk

Website: www.paramount-group.co.uk
 

22. Complaints
 

If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

Address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF